Tuesday 24th March 2020
Throughout this difficult time for us all we are committed to doing our upmost to be able to continue to offer a dignified and respectful funeral service for those in our local community, at the same time as following government advice.
Whilst we are doing everything we can to assist families who have lost a loved one during this time we must also protect our customers, the local community, ourselves and our staff.
We have been advised that we should wherever possible conduct as much of our arrangement work over the telephone. We ask that our office. This is so we can eliminate cross over between families, and to allow us to clean all hard surfaces between meetings.
We would like to thank you for your understanding during this difficult time. By working together we can protect those who are most vulnerable.
Be sensible, Stay Safe.
Graham & Amy
Frequently Asked Questions
Will we be able to hold a funeral service?
Yes. Funerals are exempt from the rules banning public gatherings and public worship. However during this time there are additional restrictions in place limiting the number of people allowed to attend a service. Most crematoriums are restricting services to a maximum of 15 mourners. With government guidance stating that only immediate family members should attend, this includes: Parents, Spouse/Partner, Brother/Sister, Children and Grandchildren.
Will we be able to choose a burial or a cremation?
Yes. The government is committed to allowing bereaved families to choose which type of funeral they want for their loved ones. We will continue to offer burials while ever we are able to do so.
Will we be able to carry the coffin into the service?
The most recent advice states that wherever possible we should use wheeled bearers to wheel the coffin into the service. Family members are allowed to bear the coffin into the service, but whereever possible those family members should be from the same household.
Can we hold a church service?
Whilst churches are closed for public worship the government has not insisted that they close for funerals. However many churches and church organisations have made the decision to temporarily stop allowing funeral services. Where the funeral is a burial, this may mean a short graveside service.
Can we still visit our loved one in the chapel of rest?
We are doing everything we can to continue offering this to our customers. We now have a strict appointment only system, this is to enable us to clean all our surfaces between visits and to remove all contact between families. We have also had to restrict how many people can visit at any one time to a maximum of two people, or five from the same household. There is no restrictions on how many sets of visitors can come at other times.